Once you have added an item to your cart, a Check out box should pop up with a "View cart" box. Click "View cart" and insert your note into the "Order special instructions" box. Then proceed to Check out.

If you opt to buy with express checkout such as Shop Pay, PayPal or Apple Pay, you will bypass our Cart Page with the "Order special instructions" box so you will have to send an email with your note to support@innovadiscgolfcanada.ca.

Unfortunately, our ecommerce platform does not have a reserve function that locks an item after it is added to your cart. This means that whoever checks out first gets the item.

The quickest way for you to add to your existing order is to make a second order, click on "View cart" and then insert a note into the "Order special instructions" box that the second order is to be combined with your first order stating the first order number, and pay for shipping. We will then combine the orders and refund you the difference in shipping costs. If your second order results in your order moving up to a bigger box size, it may make a small difference in shipping cost.

If you receive an email prior to making your second order which says "Your Order is on the Way", we have already packaged up your order and it is no longer possible to combine your orders.

Please do not choose "Local Pickup" if you do not intend to pick up your order as this means that we have to manually calculate shipping costs later on. And if you do not reside in British Columbia, we have to manually adjust applicable provincial sales taxes. Manual calculations result in longer shipping turnaround times for all of our customers.

If you notice that a disc that you have purchased was not the one you intended, please send an email to support@innovadiscgolfcanada.ca as soon as possible so we can work with you to update your order.

To cancel your order, please send an email with your order number to support@innovadiscgolfcanada.ca as soon as possible. Please review our Return Policy and note that a 5% restocking fee will apply because every payment provider charges the seller a transaction fee based on a percentage of the purchase amount whether or not an order is fulfilled or cancelled. If your order has already been fulfilled and picked up by a courier, please refer to our Return Policy.

Unfortunately, our ecommerce platform does not have an option to retroactively apply any gift cards codes after your order is submitted.

Our focus is to carry the full Innova line of stock discs. Millenium and Infinite discs may be discussion points in the future if they wish to enter the Canadian market.

Currently, we try to maintain a selection of F2s but we don't have F2 Fridays because we don't have access to that many F2 discs.